Terms & Conditions

 

This website is subject to these terms and conditions only. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

We reserve the right to change this website and correct or update informations on it (including product informations) at any time without notice including after order.
These terms of sale apply to all goods supplied by Hantei S.r.l., trading as TocTocLAB. If you have any questions regarding us, our goods or an order that you have placed, please email info@toctoclab.it

All content of this website including pictures, designs, logos, photographs, written and other materials is copyrighted. All worldwide rights are reserved. Any reproduction in whole or in part of this website is strictly prohibited without the prior written permission of TocTocLAB.

 

Description and price of the goods

All items are subject to availability. If the goods you have ordered are not available in stock within 60 days from the date of receipt of your order, we will inform you as soon as possible.

Reproduction of products on this website is as accurate as photographic and publishing processes allow. Please note there may be colour variations dependent on the production batch and natural variations due to hand manufacture. PCS cannot guarantee exact colour matches for any product finishes, or complete uniformity in the finishes. It is in the nature of the hand-made process that no two products will look exactly the same, and TocTocLAB is not liable for any such irregularities or anomalies that may occur.

TocTocLAB reserve the right to alter any product details without notice in compliance with its own production needs, technological changes or in response to the current market situation.

All prices are inclusive of Italian VAT at the current rate but exclude delivery costs. We reserve the right to alter prices at any time. It also may be necessary to update the rate of VAT. Price changes will be confirmed to you at the time of ordering.
In the check-out page delivery costs will be automatically calculated on the basis of weight and destination of goods (within UE).

 

Payment

TocTocLAB uses PayPal and Stripe to process payments. These secure payment processors are independent and will never disclose your payment details to us. Any payment details provided by you on our site are encrypted and transferred to PayPal or Stripe using a certified secure connection with the highest security level (PCI DDS level 1).

 

Delivery

TocTocLAB will deliver the products ordered by you to the address you give for delivery at the time you make your order. Providing the item is in stock, TocTocLAB aim to dispatch all orders within 7 working days of receipt and delivery via courier to most European destinations will take up to 3-5 working days. Please note TocTocLAB do not deliver to PO boxes.

Our deliveries are made using GLS international parcel service. Orders will be trackable and a signature will be required on delivery. Once TocTocLAB has advised you of the tracking details for your order, it is your responsibility to follow this up with the shipping company directly should delays occur. If there is no one at the address given who is competent to accept delivery of the goods, you will be notified of an alternative delivery date or a place to collect the goods. (verificare) Please note that if the shipping company return the order to TocTocLAB following one or more unsuccessful delivery attempts, TocTocLAB will charge postage to re-deliver.

You will become the owner of the goods you ordered once we receive full payment of all sums due in respect of the goods, including delivery charges. You will be responsible for risk of loss of or damage to the goods from the time of delivery.

 

 

Privacy Policy

 

This policy applies to informations we collect about visitors to TocTocLAB website and people who do business with TocTocLAB.

TocTocLAB will only use the personal information you provide about yourself to process any orders you may make and provide the products requested. You can correct any information about you, or ask for information about you to be deleted, by giving written notice to us at info@toctoclab.it

The personal information of your name, credit card number, expiry date, security code and any other information required for payment processing is collected from you by TocTocLAB sub-contractor Stripe and Paypal.
TocTocLAB do not store credit card details or share customer details and data with any third parties other than Stripe and Paypal.

By submitting your personal information you consent to the use of that information as set out in this policy.

TocTocLAB reserves the right to update its Privacy Policy from time to time.

 

Our use of cookies and other information-gathering technologies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. The information is used to track visitor use of the website and to compile statistical reports on website activity. For further information about cookies visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.

 

Returns & Refunds

 

If you wish to cancel an order before the goods are despatched, please email info@toctoclab.it as swiftly as possible. If the order has already been acted upon you will need to follow these Returns and Refunds Policy.

 

We hope that you will be delighted with your order, however if you are unhappy with a product for any reason you can return goods for a full refund at any time up to seven working days after the day you received our order by informing us in writing at info@toctoclab.it. You must return the goods to us in the same condition in which you received them and at your own cost and risk at : TocTocLAB - Via Sismondi 74 - 20133 Milan - Italy. Items must be returned in perfect condition together with the original packaging within 14 days of receipt, and we will offer you an exchange, refund or credit.

Refunds will be processed within 30 days to the same card used to pay for your purchase.

If your goods are faulty or incorrect, you must let us know in writing by sending an email to info@toctoclab.it.

Only in the case of faulty or incorrect goods will we be responsible for the cost of returning the goods to us.

©TocTocLAB 2018